Send Emails to Participants

Send Emails to Participants

Email is used to communicate with participants in your program. While participants gain access through groups and activities, email helps you notify, remind, and guide them through the experience.

When to Send Emails

You can send emails at any point during your program, including:

• Inviting participants to get started
• Reminding participants to complete their responses
• Sharing updates or changes
• Sending confirmations or follow-ups

Email is optional, but it is the most effective way to drive participation.

Choose Who to Email

You can target emails based on groups or activity participation.

• Groups or Subgroups – send to a specific audience
• Activity participants – send to people assigned to or responding to an activity

This allows you to communicate with exactly the right participants.

Create and Send an Email

1. Open your program
2. Go to the Communicate or Email section
3. Click New Email
4. Select your recipients
5. Enter a subject and message
6. Send or schedule the email

You can review your email before sending to ensure accuracy.

Include Program Links

Most emails should include a link to your program so participants can:

• View their activities
• Submit or update responses
• Access program details

Providing a direct link helps participants take action quickly.

Use Emails Effectively

• Keep messages clear and focused
• Include a clear call to action
• Avoid sending too many emails
• Send reminders before important deadlines

Common Email Types

• Invitation email – introduce the program and provide access
• Confirmation email – summarize responses or attendance
• Reminder email – prompt participants to respond
• Update email – communicate changes or new information

What to Do Next

• Invite Participants
• Track Responses
• Manage Activities