Plan Types

Eventene plans come in four tiers. There is the Free Plan which allows you to fully build Events and make use of Eventene’s core features. However, the Free Plan comes with a few restrictions to the number of items, Groups, Events, and Activities you can build. You also cannot create Surveys like in the higher tiers. The Free Plan is aimed at smaller groups (25 people or less), or for organizers who simply want to try out Eventene before purchasing a paid plan. 


The Standard Plan removes most of these restrictions. It allows you to build unlimited Events with unlimited Activities, and let's you add a Team member to help you organize. Your Group scan hold up to 250 people, which allows organizing larger Events. Additionally, the Standard Plan introduces the ability to ask custom questions related when responding to an Event invitation. Standard plans can also collect ticket and fee payments from participants.


The Pro Plan is our recommend plan for most small to medium businesses and allows for Groups up to 1,000 people. It also let's you add up to 10 Team members to work simultaneously on Events, allowing organizers to further optimize the planning process. The Pro plan is for organizers planning more complex Events that may have attendance limits, since Eventene can manage your waitlists automatically. The Pro plan also allows you to customize the branding of your event invitations and responses with your own brand images.


The Premier Plan provides for much larger scale events, up to 50,000 invitees. Each Premier Plan is custom tailored for each client. Contact us at contact@eventene.com to scheduled a meeting to discuss your organization's specific needs and scale requirements.


With the Standard and Pro Plans, you also have the option to purchase an Annual Plan. With an Annual Plan, you pay for a whole year in advance at a discounted rate (~15%).  Premier Plans are Annual Plans only.


How to Switch Plans

You can switch between Free, Standard and Pro Plans at any time. First go to Account page, then click on the Organization tab to see an overview of your account information, including your current Plan Type. Click on the gear icon, next to the "Account Type" section to select a new Plan. 

If you choose to downgrade to another paid plan, you will immediately move to the lower tier. Your account will be credited for the difference in plans and applied towards your next invoice on the billing date. 


If you upgrade, you receive a pro-rated credit for any unused portion of your current billing cycle. The credit will be applied towards your new monthly or annual rate for the higher paid plan.  


If you receive a new Discount Code, you may apply it to your existing plan or enter when switching to a new one.


Please also note that only the Owner or Admin of the account may change the Plan Type selection. You don’t want some intern bumping you down a tier after all!


Cancelling Your Paid Plan

To cancel a paid subscription, you simply need to disable the Auto-Renewal feature. Go to Account, select the Billing tab, then click the "Disable" button next to Auto-Renewal option in the Billing Profile section.  The line will change from “Yes” to “No” to reflect the update. Once you turn off Auto-Renewal the account will remain on the paid plan until the Next Billing Date, after which the account will revert to a Free account on the renewal date. 


Note features available for Paid only plans will become unavailable when downgrading to a Free account. vents and Groups/Sections created using features from a paid plan will not be usable after the downgrade. Groups that exceed the Free plans limits in size will not be usable in any pending Events. To re-enable any Events created under a Paid plan, simply upgrade again back to the paid plan and your Events and Groups will function as before.


If you have an Annual Plan, you cannot cancel in the middle of the year, but you can disable Auto-Renew to revert to a Free account on your next Billing Date. In the meantime, your Annual subscription will remain in full effect for you to use.. If you are experiencing issues or purchased an Annual Plan by mistake, please contact us at support@eventene.com for further assistance.


How to Update or Change Account Information

You can view information about your account from the Account tab. To get to this screen, click on the Account icon on the left sidebar anywhere within Eventene. 


On the Account screen you will see various tabs with different information about your account. These include: Organization, Profile, Billing, and Users.


Under Organization, you can view and edit the Organization Details, Logo, Account Type, and Organization Contact Information.



Under Profile you can view and edit your Profile Name, Email, Phone Number, Time Zone, Language, Account Password, and change Linked Accounts.


Billing Details

Payment Details provides information about your Billing Profile (Plan Type, Billing Frequency, Next Billing Date, Next Renewal Amount, and whether Auto-renew is enabled), Payment History, and current Payment Method. You can change your Plan Type here, Disable Auto-Renew, or enter a new credit card if you need to. 

 


How to Add, Remove and Change Users

Finally, Users will let you see any users associated with the Account. For Free Plans this is restricted to a single user. However, Standard, Pro, and Premier Plans can add additional contributors on a single account. Only Owners and admins can invite or remove contributors and edit privileges. Please note that the account creator will always be listed as the owner and they can edit the privileges of any other user, but cannot have their privileges edited by anyone else.


Forgot Password

If you have forgotten your Eventene password you can reset it by going to the Log In page. Click on "Forgot your Password?" You will then be directed to enter the email associated with the account for which you wish to reset the password. Press "Send Instructions" once you have entered the email address. Next, an email will be sent to the email address entered with a link to reset your password. 



As you are resetting your password please note that the minimum length for passwords is 8 characters. Eventene will not accept any passwords less than this length.